(--)(__) 죄송합니다. 영어관련질문입니다.

보낸문의메일
To whom it may concern
we have made reservation for 4 nights and 5 days
from May 27th to May 31st. The reservation is for the
Courtviw room under name of Me-yae, Lee and Eun-jung Do
We have chosen to stay at the Harbour Plaza Hong Kong through
Cathy Pacific Supercity Package.
We were told that one of the Harbour Plaza Hong Kong's extra service is
a upgrade to a Harbourview Room.

Here are some of our queries
1. When we get to Harbour Plaza Hong Kong on the 27th of May,
   can we get the upgrade service for staying in the harbourview room?
2. If we cannot get the service for free can we pay extra cost
   to stay in the harbourview room
3. Please tell out the how much the extra cost will be to upgrade
   to a harbourview room

받은답변메일
Further to your message, we are pleased to confirm the below booking under Ms. LEE, Me-yae and DO, Eun-jung is holding under good order for a Superior Harbourview Room, and for your kind reference the confirmation number is 1916070.  Thank you for your kind support and we are look forward to welcoming your valued guests to our Hotel soon.
With kind regards,

홍콩 하버프라자 홍콩이란 호텔에 보낸 문의메일과 받은 답변메일입니다.
페키지 상품에 보니까. 객실이 비면 일반룸을 하버뷰룸으로 승격이 가능하다란
문구를 보고 그 혜택을 받을 수 있는지 못받는다면 추가요금으로 하버뷰 룸에
투숙할 수 있는지 그리고 추가금이 얼마인지 에 대해 하버프라자 호텔에 문의 메일을 보냈습니다.
받은 답변메일에 추가금 관련된 내용이 무엇인지 몰라 질문드립니다.

답변메일을 자세히 해석좀 해주세요.

자꾸 이런 질문을 올려서 죄송합니다. (--)(__)