이베이에서 지불후 발송전에 판매자 계정이 죽어버린 경우 어떻게 해야하나요?

7월 6일에 호주에 거주하는 판매자에게 $148 정도의 물품을 낙찰받고
페이팔(신용카드)로 결제를 한 상태에,
판매자에게 10일 저녁에 트랙킹넘버를 부탁드렸더니
11일 오전 5시30분경에 메일이 왔더군요.

Hi There :)
Thanks for your payment. I wont have a chance to ship her out til tomorrow (unfortunately I have a day job and can never get to the post office during post office hours), but she's ready to go. Airmail doesn't have a tracking number, the extra that you paid was for insurance in case the doll goes missing. I can scan a copy of the insurance paper and send it to your email so that you have a copy just so you don't worry about her too much :)
Cheers,
Maria

그래서 안심하고 기다리고 있는데, 오늘 이베이에서 이런 메일이 왔더군요.

Important Message from eBay Loss Prevention Department  

  
  

Dear XXXXXXXX,

The following is a notice from eBay Trust & Safety regarding:

Item Number - XXXXXXXXXXXXXXX

Item Title - XXXXXXXXXXXXXXXXX

Our records show that you were a bidder or buyer of one or more of this seller's items. We recently removed this seller's active listings and suspended the seller's trading privileges. Due to privacy concerns we cannot share further details about this seller.

If the seller asks you to complete this transaction outside of eBay, we strongly recommend that you do not proceed with the transaction. Transactions for items listed on eBay but then completed off of the eBay platform are not covered by buyer protection programs offered by eBay and can be highly indicative of fraud. For more information on Offers to Buy or Sell Outside of eBay, copy and past the following Help Page link into your browser: http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.

If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.

1. If an amicable resolution cannot be reached, the buyer can close their Item Not Received dispute and escalate it to a claim. If the transaction was paid for using PayPal and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. If you paid via Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay does not protect payments made via Western Union or MoneyGram per our Acceptable Payments Policy (http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2,000. To file a claim with PayPal, login to your PayPal account and copy and paste the following link into your web browser: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside. Scroll down to the bottom of the page and click on the File a Claim link. PayPal claims must be filed within 45 days of the close of the listing. It may take at least 30 days to complete the investigation and resolve the dispute.

Please do not respond to this email, as your reply will not be received.

Regards,

Customer Support (Trust and Safety Department)

이베이로 가보니 아이템페이지가 삭제된 상태더군요.
이베이에서 메일이 온 후 50분이 지난다음 판매자에게 메일이 왔더군요.

Purchases from Cinderscar on Ebay  

Hi,

If you are receiving this email it is because you have purchased something from me recently.  For some crazy reason Ebay has gone along and suspended my account.  I have no idea why and am in the process of finding out why.

I just wanted to send out an email to all those people that purchased from me that to let you know that I have already or will be sending out your items before the end of this week.  

If you need to contact me please feel free to email me through this address.

Cheers,
Maria
Cinderscar on Ebay


판매자 이베이 계정은 http://myworld.ebay.com/cinderscar  입니다.

페이팔도 30,40일까지라는 말도 있고, 구하기가 어려운 것이라 물품을 받았으면 하지만...
일단 손놓고 물품을 기다려 보고 결정해야할 문제인가요?
판매자가 이베이측에 어떤 조치를 취해달라고 하는 거 같은데..
어떤 조치를 어떻게 취해야 하는지요?
판매자에게 예정대로 물품을 보내고 보낸다음 알려줘라고 해야하다면..
(그럴 경우 문장작성까지 해주시면.. 실례겠죠? 흐)

회원님들의 판단은 어떻게 하는 것이 좋을까요?

만약 환불로 가는 것이 좋다면 환불절차도 부탁드립니다.
(언제까지 어떻게 해서 어떻게 해야 환불을 어떻게 받을 수 있는 등..)

이런 경우가 처음이라 황당하네요. 판단이 서지를 않습니다.
부탁드립니다.